Receptionist (Full Time: 30 - 40 hours per week/Non-Exempt)

Job Title:  Receptionist (Full Time: 30 - 40 hours per week/Non-Exempt)

Location:  Franciscan Retreat Center (Colorado Springs, CO)

Date Open: Open Now

Desired Start Date:  As soon as practical.

Pay Range:  $18.00 - $19.00 per hour.

Benefits:  Full Time employees eligible for health, vision and dental coverage, receive holiday pay and earn discretionary time off; may participate in employee pension plan.

Job Description/Summary of Job Duties: 

The receptionist helps with managing inquiries and paperwork for guests of the retreat center, ensuring a positive experience for all guests who inquire or use the Center.  This individual helps to coordinate and communicate with guests and the culinary department and perform the daily receptionist duties.  All aspects of this ministry are to be done in a manner consistent with the Center’s Values and Mission.

Essential Duties/Responsibilities:

• Helps to maintain FRC’s reservation calendar and CampBrain database.
• Helps to coordinate guest needs with conference room set-ups and meals
• Helps to maintain contracts and take and note group deposits or payments via credit card
• Prepares security report
• Helps to prepare weekend staff notes per group
• Helps with guest check-in and at times, check-out
• Sends evaluation email to FRC & Culinary Directors
• May send out documents to those who send inquiries
• Answers questions regarding rates or booking process
• Handles gift shop transactions
• Is primary contact for private retreatants
• May perform other tasks required by director

Minimum Requirements:

• Two-year certificate from college or technical school; or one to 3 years related experience in customer service/hospitality, or equivalent combination of education and experience

Education and/or Experience:

• High School diploma or general education degree (GED)

Knowledge, Skills, and Abilities:

• Excellent written, verbal communication and listening skills and the ability to relate well with a variety of people
• Excellent Customer Service Skills
• Basic computer skills
• Basic clerical and office skills
• Basic mathematical knowledge and skills
• Knowledge of Microsoft Word, Excel, PowerPoint, and Outlook.  Ability to use these software programs without FRC training.
• Ability to use Blackbaud Terminal Processing to take credit card payments

Work Environment:

• Most of the assigned duties are performed in an office environment
• Must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 40 pounds
• While performing the essential duties of this job, the employee may be exposed to wet and/or humid conditions, moving mechanical parts, outside weather conditions, extreme cold, extreme heat, and vibration

TO APPLY:   Please send resumes to [email protected].  For further information or questions, please contact Human Resources at the Catholic Pastoral Center:  719-636-2345.